Delivery Information

Delivery


Goods will only be dispatched once full payment has been processed.

Delivery is not available for orders to East Malaysia (Sabah, Sarawak and Wilayah Persekutuan Labuan), islands (except Penang) and highlands (e.g. Genting Highlands, Cameron Highlands, Berjaya Hills / Bukit Tinggi (Pahang), Maxwell Hill/ Bukit Larut). Kindly refer to chart under Delivery Areas for areas that the Company delivers to. 


Night delivery is not available for all orders. 


Goods ordered, where available, will normally be dispatched within mentioned working days in the chart under Delivery Lead Time and Unloading Services below, excluding day of order and will only be delivered to the delivery address provided by the customer and agreed with the Company. Time for delivery of Goods shall not be of the essence.

Delivery will normally be between Monday to Saturday, but excluding Malaysia’s National Public Holidays, all States Public Holidays and the company's closures as specified on the company website.

The Company provides unloading service up to car porch/main entrance (for landed property, ground floor only) and lobby (for condominium, apartment or any high-rise buildings) for certain areas only. Please ensure assistance is available at the site if the items need to be unloaded at the place other than the car porch and lobby. Kindly refer to chart under Delivery Lead Time and Unloading Services for areas that the Company will provide unloading services.  

In the event that customer requires unloading service for areas whereby the unloading service are not covered by The Company, customer is to inform The Company during the arrangement of the delivery. This service will be charged additional RM200 to the customer and is subject to availability. The unloading service will only be up to car porch/main entrance (for landed property, ground floor only) and lobby (for condominium, apartment or any high-rise buildings).

Any dates quoted for delivery of the Goods are approximates only and the Company shall not be liable for any delay in delivery of the Goods. The Goods may be delivered by the Company in advance of the quoted delivery date. 

If the Customer is not at the scheduled delivery site, the customer has to inform in advance of the person receiving the goods on behalf to sign and accept the delivery as the driver will not leave the Goods unattended at the site. 

If Goods cannot be delivered due to 1. the Customer's unavailability or 2. the Customer did not allocate assistance at areas where the Company does not provide unloading services: - the goods will be returned and the Customer will be liable for both the initial delivery charges and the full re-delivery charges. 

No partial delivery is allowed and every single invoice transaction is applicable for one (1) delivery trip. 

Delivery Charges


We provide free delivery to coverage areas as specified under Delivery Areas for purchases MYR3,000.00 nett and above per transaction. 
(We do not deliver to the following areas which is East Malaysia- Sabah and Sarawak, all islands in Malaysia expect Penang, and all Highlands (Cameron Highlands, Genting Highlands, Berjaya Hills/ Bukit Tinggi (Pahang), Maxwell Hill/ Bukit Larut). Should the customer proceed to make payment for delivery to the areas above, the Company will proceed to cancel the transaction and refund the payment.)

For ordered Goods with the total MYR2,999.99 and below, there will be delivery charges of RM100 to the coverage areas as listed under Delivery Areas. 

Delivery Timeline


All goods will be delivered within the delivery lead time set as reflected in the chart under Delivery Lead Time and Unloading Services below. Customer can select the delivery date up to 180 days except Malaysia’s National Public Holidays, all states Public Holidays and the Company's closures as specified on the Company website. 

The Company will contact the Customer one (1) day prior to the actual delivery date to confirm on the delivery details.

Delivery Lead Time and Unloading Services 

 

Region

State

Unloading

Delivery Lead Time (Working days)

ODA (Working Days)

North

Perlis

x

6 days

+2 days

Kedah

x

5 days

+2 days

Penang

5 days

+2 days

Perak

x

5 days

+2 days

Central

Klang Valley

5 days

Selangor

5 days

South

N.Sembilan

5 days

+2 days

Melaka

5 days

+2 days

North Johor

x

6 days

+2 days

Muar

5 days

South Johor

5 days

East Coast

Kelantan

x

6 days

+2 days

Terengganu

x

6 days

+2 days

Pahang

x

6 days

+2 days

Delivery Areas

State

Lead Time

Town Area

Outskirt Delivery Area (ODA)

Selangor

Klang Valley (is the area in central Selangor, Malaysia comprising Kuala Lumpur plus Putrajaya and its surroundings) Kuala Lumpur

Kuala Selangor, Sekinchan, Tg Karang, Sg Besar, Ulu Selangor

Sabak Bernam, Batang Kali, Sg Pelek, Sepang

Negeri Sembilan

Seremban Town, Nilai, Semenyih, Mantin, Port Dickson, Rantau

Rembau, Tampin, Bahau, K.Pilah, Gemencheh

Gemas, Rompin, Jelebu

Pahang

Karak, Bentong, Raub, K.Lipis, Mentakab, Termeloh

Kuantan Town. Gambang

Jerantut, Triang, Pekan, Jengka, Kertih, Paka

Dungun, Cukai, Maran, Kuala Rompin, Muadzam Shah

Perak

Ipoh, Batu Gajah, Gopeng, Taiping, Kamunting, Simpang, Kuala Kangsar, T.Malim, Bidor, Tronoh

Pusing, Lahat, Menglembu, Jelapang, Meru, Bercham, Kampar, Tapah, Kinta

Chemor, Sungai Siput, Lenggong, Setiawan, Lumut, P.Remis, Ayer Tawar, T,Intan, Bota, Hutan Melintang

Trong, Bruas, Selama, Gerik, Pengkalan Hulu, Bagan Serai

Melaka

Melaka Town, Masjid Tanah, Jasin

Bemban, Sungai Matang, Kuala Sungai Baru

Pulau Pinang

Bayan Lepas, Ayer Hitam, Gelugor, Pulau Pinang, B.Worth, Kuala Kurau, Nibong Tebal, Sg Bakap, Sg Jawi, Simpang Ampat, Bkt Minyak, Bkt Mertajam

Juru, Jelutong, Gurney, Prai, Seberang Jaya, Kepala Batas, Kulim, Tikam Batu, Permatang Tinggi, Batu Kawan, Lunas

Padang Meha, Padang Serai, Penanti, Jarak, Parit Buntar, Bagan Serai, Semanggol, Batu Feringgi, Balik Pulau

Sidam

Kedah

Alor Setar, Kuala Kedah, Sg Petani, Gurun, Jitra, Kulim, Lunas, Bedong

Bukit Kayu Hitam, Padang Besar, Kuala Ketil, Yan, Inderawasih, Raja Uda

Baling, Sik, Pulau Langkawi, Bukit, Selambau, Gua Cempedek, Sg Lokan, Sg Dua, Penaga Karangan

Perlis

Kangar

Kelantan

Kota Bharu, Krubang Kerian

K.Krai, Tanah Merah, Pasir Mas, Tumpat, Parsir Putih, Gua Musang

Jeli, Rantau Panjang

Johor

Tangkak, B.Pahat, Yong Peng, Ayer Hitam, Johor Bahru, Pasir Gudang, Masai, Simpang Renggam, Kulai, Muar

Segamat, Kluang, Sungai Mati, Serom, Bukit Gambit

Paloh, Labis, Benut, Pontian, Layang-layang, Paloh, Pagoh, Bukit Pasir, Pekan Nanas, Kota Tinggi, Mersing

 

For delivery outside the areas listed above, please contact our Customer Services for further enquiry at enquiries@creativelab.com from Monday to Friday, 9.00 am to 6.00 pm. 

The Company reserve the rights to amend, add, delete and make corrections to the Delivery Information from time to time.