Exhange, Returns & Cancellation Policy
1.1 Goods delivered to or collected by the customer are non-refundable and exchangeable. All goods must be checked by the customer and/or authorized recipient upon receipt of delivery of the same.
2.1 The customer may return defect items where such defect is caused by the manufacturer and obtain a like for like replacement of the item. If the said item is unavailable, the customer is allowed to exchange the item for a different item of the same or similar value.
2.2 The customer should notify the company of the exact quantity of goods which is missing from the delivery (if any) and/or the extent of the defect of the goods within three (3) working days from the delivery date.
2.3 The terms and conditions in this Clause 2 shall be considered null and void where:-
(a) the customer fails to provide notification as required in clause 2.2 to the Company;
(b) the customer fails to provide the defect goods to the Company in exchange. All defect and/or broken goods have to be inspected by the Company's employees prior to any exchange of the goods.
3.1 Alternatively, the customer is allowed to request for a refund of the value of the defect goods.
3.2 Clause 3.1 is subject to the customer notifying the Company of the exact quantity of the defect goods within three (3) working days from the date of receipt of the goods by the customer.