How do I make an order?
First time shopping with us? Let us bring you onboard to embark your shopping experience with us!​  Each product has a list of the items with details of product code, series, colour, size, surface, price and packaging. There is the ‘trolley’ icon below each item. Once you have added items to your shopping cart, just follow the simple checkout steps by entering your payment and delivery details, and we will process your order right away.

How can I check the status of my order?
We will process your order within three (3) working days upon receiving it. Our business day is from Monday to Friday (except Malaysian National Public Holidays). Once your order is confirmed, an order confirmation email will be sent to the email address provided during account registration.​
Do I need to set up a user account to place an order?
Simply follow these simple steps by filling in your personal details and you can start shopping with your account!​  With this, you can have a full overview of your profile, order history, shipping and payment details.

Is my personal information kept private?
Your personal information and online credit card are transmitted through a secure connection using Secure Socket Layering (SSL) encryption technology. Creative Lab guarantees that your details provided are completely protected by Personal Data Protection Act. ​ Read more in our Privacy Policy.​ ​
How do I pay?
The payment method for your order via Ipay88 (Mobile88.com.Sdn.Bhd) which complies with PCI Data Security Standard and Malaysia Payment System Act. We accept all major credit cards including Mastercard and Visa (excluding AMEX). The amount will be reserved immediately and you will receive an order confirmation sent to your email address once the credit card transaction is approved, else order will be cancelled if the credit card transaction failed.​ Please contact your respective bank for credit card enquiries.​ ​
How much is delivery charge?
Your order can be delivered to addresses within Peninsular Malaysia ONLY. We don’t deliver to P.O. boxes, international re-shippers or businesses that forward packages to international addresses.​
Delivery will normally be between Monday to Friday, 9.00am to 6.00pm (except on Malaysian National Public Holidays) and the Company's closures as specified on the Company website.​
Please contact us for further enquiry at : enquiries@creativelab.com or +603 50339333 (Monday to Friday, 9.00am to 6.00pm).​
Please refer to ‘Delivery Information’ for more details.​
When will my goods be delivered?
Our sales personnel will contact you within three (3) working days to arrange delivery.​ Find out more on our delivery timelines.​

Any delivery dates quoted are approximate only and the Company shall not be liable for any delay in delivery of the Goods however caused. However, the Goods may be delivered by the Company in advance of the quoted delivery date.​

If the Customer unable to present at scheduled delivery site, the driver will not leave the Goods as there must be an authorized person to sign for and accept delivery, hence there will be an additional delivery charges for re-delivery.
What if I order too many tiles?
No returns / exchange on surplus tiles are allowed. We do recommend that you order 10% extra for cuts, breakages and any future repairs.
Can I change or amend my order once it has been placed?
No changes / cancellation / refund are allowed after order confirmation and receipt on payment.​
How do I check item code and sizes?
Image above is the sample of Niro Granite tile packaging. Recently we have upgraded our carton box packaging into environmental friendly materials, which is using brown carton box. Thus, customer may receive goods packed in white or brown carton box, both packaging is of equivalent product quality (1st grade tiles). While receiving the goods, you need to check three main circled details which are the item code and surface, tile size and the number of pieces per carton.
What if the ordered items Out of Stock?
We perform stringent quality checks on our products and if your ordered item failed our checks, we will cancel and refund the item even if your order was confirmed. You will then receive the email notification upon cancellation. ​ So grab them when you see them!