creative lab

Delivery Terms And Conditions

1. Delivery of Goods

  • i. Delivery Service: We accept orders and provide delivery estimates on the condition that our company can obtain the required materials, with no liability for delays resulting from manufacturing risks, accidents, or other unforeseeable factors beyond our control.
  • ii. Delivery charges may be applicable to certain locations and will be charged according to delivery area and the total sales value. Delivery period is within 7 to 14 working days depending on area upon full remittance of payment.
  • iii. For Island and Highland area, deliveries can be made to specified location during working hours only.

Normal Tiles

Order Value​Town Area & Outskirt for Day Time DeliveryHighland for Day Time DeliveryIsland (To Jetty Only for Day Time Delivery)After 6pm / Mid night delivery
Less than RM1,500​RM100​RM200RM100RM200
RM1,500 and aboveFOCFOCFOCFOC

Big Slab – (90×190 / 120×240 / 120×120 / 160×320)​

Kuala Lumpur, Selangor, Penang, Negeri Sembilan, Melaka, Perak, Johor (Only Central Johor & Muar only)Kelantan, Pahang, Terengganu, Perlis, Kedah​
Order ValueDay Time Delivery​Order Value​Day Time Delivery​
Less than RM3,000​RM100​Less than RM3,800​RM800​
RM3,000 and aboveFOC​RM3,800 and above​FOC

StateArea
Town AreaOutSkirt Delivery Area (ODA)
SelangorKlang Valley
Kuala Lumpur
Kuala Selangor
Sekinchan
Tg Karang
Sg Besar
Ulu Selangor
Sabak Bermam
Batang Kali
Sg Pelek
Sepang
Negeri Sembilan
Seremban Town
Nilai
Semenyih
Mantin
Port Dickson
Rantau
Rembau
Tampin
Bahau
K.Pilah
Gemencheh
Sabak Bermam
Batang Kali
Sg Pelek
Sepang
PahangKarak
Bentong
Raub
K.Lipis
Mentakab
Termeloh
Kuantan Town
Gambang
Jerantut
Triang
Pekan
Jengka
Kertih
Paka
Janda Baik
Dungun
Cukai
Maran
Kuala Rompin
Cameron Highland
Muadzam Shah
Genting Highland
PerakIpoh
Chemor
Batu Gajah
Gopeng
Taiping
Kamunting
Simpang Pulai
Kuala Kangsar
T.Malim
Bidor
Pusing
Lahat
Menglembu
Jelapang
Meru
Bercham
Kampar
Tapah
Kinta
Tanjung Tualang
Tambun
Sungai Siput
Lenggong
Setiawan
Lumut
P.Remis
Ayer Tawar
T.Intan
Bota
Hutan Melintang
Trong
Bruas
Selama
Gerik
Pengkalan Hulu
Bagan Serai
Bagan Datuk
MelakaMelaka Town
Masjid Tanah
Jasin
Bemban
Sungai Matang
Kuala Sungai Baru
Pulau PinangBayan Lepas
Ayer Hitam
Gelugor
Pulau Pinang
B.Worth
Kuala Kurau
Nibong Tebal
Sg Bakap
Sg Jawi
Simpang Ampat
Bkt Minyak
Bkt Mertajam
Juru
Jelutong
Gurney
Prai
Seberang Jaya
Kepala Batas
Kulim
Tikam Batu
Permatang Tinggi
Batu Kawan
Lunas
Padang Meha
Padang Serai
Penanti
Jarak
Parit Buntar
Bagan Serai
Semanggol
Batu Feringgi
Balik Pulau
Sidam
KedahAlor Setar
Kuala Kedah
Sg Petani
Gurun
Jitra
Kulim
Lunas
Bedong
Bukit Kayu Hitam
Padang Besar
Kuala Ketil
Yan
Inderawasih
Raja Uda
Baling
Sik
Pulau Langkawi
Bukit Selambau
Gua Cempedek
Sg Lokan
Sg Dua
Penaga
Karangan
PerlisKangar
KelantanKota Bharu
Krubang Kerian
K.Krai
Tanah Merah
Pasir Mas
Tumpat
Parsir Putih
Gua Musang
Jeli
Rantau Panjang
Central JohorKulai
Masai
Pasir Gudang
Johor Bahru
Tebrau
Mount Austin
Permas Jaya
Senai
Kempas
Tampoi
Bukit Indah
Gelang Patah
Perling
Bandar Seri Alam
Plentong
Pekan Nenas
Nusajaya
Ulu Tiram
Pulai
Skudai
JohorTanjung Piai
Kukup
Pengerang
Mersing
Tenggara
Kota Tinggi
Batu Pahat
Ayer Hitam
Simpang Renggam
Sembrong
Labis
Pagoh
Sedenak
Ledang
Tangkak
Muar
Yong Peng
Desaru
Endau
Bakri
Kluang
Segamat
Sekijang
Sungai Mati
Serom
Bukit Gambit
Labis
Paloh
Pagoh
Bukit Pasir
Pontian
Benut
Layang-layang
Kota Tinggi

2. Unloading Services

  • i. The unloading service provided by us is limited to car porch area or main entrance gate for landed property or to designated loading area for high-rise property (loading bay or lobby). This is subjected to an unobstructed unloading site. Please ensure manpower is available at site if the items need to be unloaded other than the unloading areas mentioned above.
  • ii. Unloading service is available FOC for certain areas only as specified below. For areas without unloading services, you may select the unloading service charge for RM200 on our e-store and pay together with your purchase if required, otherwise you will need your own manpower to receive and unload.
  • iii. For Island and Highland area, unloading services are not provided and cannot be purchased. Deliveries can be made to specified location during working hours only.
RegionStateUnloading
NorthPerlisX
Kedah X
Penang
Perak (Kinta only)
CentralKlang Valley
Selangor
SouthN.Sembilan
Melaka
JohorX
Muar
Central Johor
East CoastKelantanX
TerengganuX
PahangX

*Kinta coverage – Ipoh, Tanjung Tualang, Chemor, Bercham, Menglembu, Batu Gajah, Tambun, Simpang Pulai*

IslandDelivery up to Jetty Only
LangkawiKuala Kedah
PangkorLumut
RedangKuala Terengganu
TiomanMersing

3. Undeliverable to Site

  • i. If you or your authorised recipients are not present at the designated delivery area as scheduled, or if you have not arranged for assistance at non-designated areas; the goods will be returned and you will be liable for both the initial delivery charge and the re-delivery charge.

4. Self-Collection

  • i. Goods sold can be collected within 7 to 14 working days at Xin Hwa warehouse at Shah Alam only. Self-collection time:
    • Monday to Friday – 9.00am to 5.00pm
    • Lunch hour closed on Friday 12.30pm to 2.30pm
    • Last collection: 12.00pm
    • Resume collection: 2.30pm to 5.00pm

Self-collection weight reference:

SizeRecommend VehicleType Estimated Weight/ carton (kg)
30 X 30Sedan Car (Subject to the quantity)29.00
30 X 6029.50
60 X 6031.00
15 X 6027.50
15 X 9034.00
80 X 8060.50
100 X 100Pick Up (Subject to the quantity)63.50
60 X 12048.00
20x12040.50

Vehicle TypeMaximum weight(kg)
Sedan Car180-200
Pick up(4x4)/Van650-800

*The above is a guideline for own vehicle and not applicable for Lala move arrangement*

5. Returns

  • i. Goods delivered to or collected by the customer are non-refundable and exchangeable. All goods must be checked by the customer and/or authorized recipient upon receipt of delivery of the same.
  • ii. The customer may return defect items where such defect is caused by the manufacturer, broken or shortage upon delivery and obtain a like for like replacement of the item. If the said item is unavailable, the customer is allowed to exchange the item for a different item of similar value. The defective items must be reported to assigned Sales Designer within 3 working days from delivery date.