creative lab
Delivery Terms And Conditions
1. Delivery of Goods
- Delivery Service: We accept orders and provide delivery estimates on the condition that our company can obtain the required materials, with no liability for delays resulting from manufacturing risks, accidents, or other unforeseeable factors beyond our control.
- i. Free delivery for nett shipment value of RM 1,500 and above (This applies for delivery only within 30 km radius from any nearest Creative Lab outlet).
- ii. Delivery fee will be charged for nett shipment value below RM 1,500 and/or 30 km radius and beyond from any nearest Creative Lab outlet.
- iii. The delivery lead time is 1 -15 working days depending on the location. Deliveries are made between Monday to Friday 9 AM – 6 PM, and Saturday 9AM – 1 PM, except Sunday and public holidays.
- iv. Kindly ensure there is person at site to receive the goods during delivery.
- v. If goods cannot be delivered due to 1. The Customer’s unavailability or 2. The Customer did not allocate assistance at areas where the Company does not provide unloading services: – the goods will be returned and the Customer will be liable for the initial delivery charges (if applied), the full redelivery charges, Rescheduling fee of RM100.
- vi. For any delivery request out of standard delivery hours, kindly liaise with Sales Designer for the arrangement and is subject to additional charges. Should there be any changes to delivery with less than 3 working days’ notice from the initial requested delivery date, a Rescheduling fee of RM100 will be charged and new delivery date will be calculated based on the standard lead time.
Freight Charge
| Order Value | Shipment value lower than net RM1,500 | Shipment value more than or equals to net RM1,500 |
|---|---|---|
| Delivery area within 30km radius | RM100 freight charge | FOC delivery |
| Delivery area 30km radius and beyond | Freight charge according to list provided | Freight charge according to list provided |
Area within 30km and beyond radius
| State with Outlet | Area | |||
|---|---|---|---|---|
| Within 30KM radius | OutSkirt Delivery Area (ODA) - Area 30KM and Beyond | |||
| Selangor | Klang Valley Kuala Lumpur Putrajaya | Kuala Selangor Sekinchan Tg Karang Sg Besar Ulu Selangor | Sabak Bermam Batang Kali Sg Pelek Sepang |
|
| Negeri Sembilan | Seremban Town Nilai Semenyih Mantin Port Dickson Labu | Lenggeng Rembau Rantau | Gemas Rompin Jelebu Tampin Bahau K.Pilah | Gemencheh Jempol |
| Melaka | Melaka Town Masjid Tanah Jasin Bemban | Sungai Matang Alor Gajah | Kuala Sungai Baru | |
| Johor | Kota Tinggi | Kluang Segamat Sekijang Sungai Mati Serom Bukit Gambit Muar Labis Paloh Pagoh Bukit Pasir Pontian Benut Layang-layang Mersing Tanjung Piai | Kukup Pengerang Mersing Tenggara Labis Batu Pahat Ayer Hitam Simpang Renggam Sembrong Pagoh Sedenak Tangkak Yong Peng Desaru Endau Bakri |
|
| Central Johor | Kulai Masai Pasir Gudang Johor Bahru Tebrau Mount Austin Permas Jaya Senai Kempas Tampoi | Skudai Bukit Indah Gelang Patah Perling Bandar Seri Alam Plentong Pekan Nenas Nusa Jaya Ulu Tiram Pulai | ||
| Pulau Pinang | Bayan Lepas Ayer Hitam Gelugor Pulau Pinang B.Worth Kuala Kurau Sg Bakap Simpang Ampat Bkt Minyak Bkt Mertajam Juru Penanti Padang Serai | Jarak Batu Feringghi Balik Pulau Jelutong Gurney Prai Seberang Jaya Kepala Batas Tikam Batu Permatang Tinggi Batu Kawan Lunas | Padang Meha Parit Buntar Bagan Serai Semanggol Nibong Tebal Sg. Jawi |
|
2. Unloading Services
- i. We offer unloading service up to the main gate entrance for residential landed properties, provided the area is free from obstruction. For condominiums, apartments, and shopping malls, the unloading service is provided up to the loading bay, subject to the area being free from obstruction.
- ii. Our unloading service is subject to the availability of an unobstructed site. If unloading is required outside the designated areas mentioned above, please ensure sufficient manpower is available on-site.
- iii. Unloading service is available for certain areas only as specified below. You may check with assigned Sales Designer if your delivery area is covered for unloading service.
- iv. Unloading service is not available for Highland Area.
- v. We provide unloading service up to the main gate entrance (for residential landed properties), provided the area is free from obstruction, and to the loading bay (for condominiums, apartments, and shopping malls).
| Region | State | Unloading |
|---|---|---|
| North | Perlis | X |
| Kedah | X | |
| Penang | √ | |
| Perak | X | |
| Central | Klang Valley | √ |
| Selangor | √ | |
| South | N.Sembilan | √ |
| Melaka | √ | |
| Johor | X | |
| Central Johor | √ | |
| East Coast | Kelantan | X |
| Terengganu | X | |
| Pahang | X |
| Island | Delivery up to Jetty Only |
|---|---|
| Langkawi | Kuala Kedah |
| Pangkor | Lumut |
| Redang | Kuala Terengganu |
| Tioman | Mersing |
3. Undeliverable to Site
- i. If you or your authorised recipients are not present at the designated delivery area as scheduled, or if you have not arranged for assistance at non-designated areas; the goods will be returned and you will be liable for both the initial delivery charge and the re-delivery charge.
4. Self-Collection
- i. For self-collection at Xin Hwa Shah Alam, any shipment confirmed before 12 PM on weekdays can be collected on the same day after 2 PM. Shipments confirmed after 12 PM will be available for collection on the next working day. For shipments confirmed on weekends or public holidays, collection will be available on the following working day after 2 PM.
- ii. Self-collection time (Except public holiday and weekends):
- Monday to Thursday – 9.00am to 5.00pm
- Friday – 9.00am to 12pm & 2.30pm to 5:00pm
- Lunch hour closed on Friday 12.30pm to 2.30pm
- iii. Customer is required to present collection slip provided by Sales Designer at the collection counter.
- iv. For collection via Lalamove, any order placed before 12 PM can be collected on the same day after 3pm.
Self-collection weight reference:
| Size | Recommend Vehicle | Type Estimated Weight/ carton (kg) |
|---|---|---|
| 30 X 30 | Sedan Car (Subject to the quantity) | 29.00 |
| 30 X 60 | 29.50 | |
| 60 X 60 | 31.00 | |
| 15 X 60 | 27.50 | |
| 15 X 90 | 34.00 | |
| 80 X 80 | 60.50 | |
| 100 X 100 | Pick Up (Subject to the quantity) | 63.50 |
| 60 X 120 | 48.00 | |
| 20x120 | 40.50 |
| Vehicle Type | Maximum weight(kg) |
|---|---|
| Sedan Car | 180-200 |
| Pick up(4x4)/Van | 650-800 |
*The above is a guideline for own vehicle and not applicable for Lalamove arrangement*
5. Returns
- i. Goods delivered to or collected by the customer are non-refundable. All stocks must be checked by the customer and/or authorized recipient upon receiving. Any discrepancy of item or quantity must report to our sales representative on the same day.
- ii. Goods are exchangeable with same or higher value item within 30 days from delivery date if the return goods are in good condition (packed in carton box) with an additional admin fee of RM 100.00. Repacking charges apply if goods received with damaged packaging. Return goods can be arranged for collection from side; main gate entrance (for residential landed property) provided the area is free from obstruction and loading bay (for condominium/apartment/shopping mall). Charges apply for the collection of return items (Refer to SD for the details). Customer can also return the goods directly to our Warehouse.
- iii. Goods replacement for broken goods upon delivery due to miss-handling during delivery process are allowed – customers are advised to check the conditions of all goods at the point of delivery and notify us for any breakage within 3 working days from delivery date.
- iv. Our entire liability to you shall be limited to the price you paid for the goods and we shall not be responsible for any consequential financial loss that you may seek to claim for regarding the tiling/installation work you are carrying out or transportation.
- v. Replacement of goods delivered will be considered null and void if:
a. Customer fails to notify sales designer within 3 working days from the delivery date.
b. Customer fails to provide the damaged/ broken goods for replacement. All the damaged / broken goods will need to be inspected by our technician.