creative lab

Orders Terms And Conditions

The following Terms & Conditions (“T&C”) shall apply to the purchase of Goods and/or delivery of samples from Home Creative Lab Sdn Bhd by you via the Company’s website to the exclusion of all other terms and conditions which may be applied under any purchase order, confirmation of order or any other similar document.

1. Description of Goods

  • i. All descriptions, specifications and advertising on the Company website are for the purposes of giving an impression of the Goods only and cannot be relied upon for selecting a purchase. Any typographical, clerical or other error of omission in any sales literature, quotation, price list, acceptance of offer, invoice or other document or information issued by the Company shall be subject to correction without any liability on behalf of the Company.
  • ii. The Company operates a sample policy as set out below to assist the Customer.
  • iii. The Company work hard to achieve as close colour accuracy as possible in photographic material, however it is impossible to ensure total accuracy due to computer resolutions. A sample is always advised.
  • iv. Goods are subject to shade variations within the manufacturing process. The Company cannot guarantee to match shades of customer’s orders (including samples received).

2. Ordering of Goods

  • i. Orders will be supplied to the nearest full tiles above the requested square meter or square feet. The Customer’s order will be automatically adjusted upwards to nearest carton.
  • ii. As the number of tiles per square meter is nominal, the Customer will be responsible for ensuring sufficient quantity of Goods are ordered to cover the required area.
  • iii. Tiles Quantity: The calculator on our product pages are just estimations based on measurements given. The company is not liable for any shortages or excess. The customer is advised to add in a minimum of 10% tiles for wastages. All base tiles are sold in cartons and accessories sold in pieces.
  • iv. Order Amendment: Goods sold are non-refundable nor amendable once payment has been made online. For any exchanges, please notify the designated Designer at Creative Lab outlet.